Csintyan sees the value in each membership

Filed under: One on One |

* Name: Dave Csintyan

* Organization: Greater Colorado Springs Chamber of Commerce

* Position: Executive vice president

* Hometown: Flint, Mich.

* How long have you lived in Colorado Springs: Five years total – two different stints

* Education: BA, University of Michigan, Flint College; MA, Central Michigan University, Naval Command and Staff College and Air War College

* A few words about your company: A wonderful commerce-based organization made more so by an incredible team (staff and volunteers) focused on being a “best in class” member-centric organization.

* Recent accomplishments: Sharing a two year journey at the chamber of commerce with some of the best individuals with whom I have ever had the pleasure to work with and to prepare ourselves for the challenges and opportunities of the next decade.

* Biggest career break: Too many to count. I have been blessed with excellent superiors, peers and subordinate – it’s all about team. At the end of the day, you become an amalgam of those from whom you have positively imprinted, and there were many.

* The toughest part of your job: Reconciling theory and practice. We serve a robust membership that deserves the very best in customer service and loyalty this chamber can offer. We are continuously updating our “game book.” The art is to take it to market in an effective and meaningful way.

* Someone you admire: My wife, Margo. She has the interpersonal skills I read about in the text books.

* About your family: My best friend, Margo. Margo has turned 30 houses into homes across our career and made my life easy in every respect. I owe her big time. Our daughter, Stephanie, is an actuarial fellow with SAFECO Insurance in Seattle. She is the apple of our eye and soon to be married to a wonderful young man from the Seattle area.

* Something else you’d like to accomplish: I have been blessed with more opportunities to make a difference than one should rightfully expect. Every day I am able to contribute is a gift.

* How your business will change in the next decade: Member expectations will increase and we have to be smart enough to stay ahead of the demand curve. Smart organizational relationships will play heavily in our successes, including our current venture with the Better Business Bureau in developing a single membership. We will become increasingly sophisticated in understanding that memberships are not “cookie cutter.” Each membership is a value proposition in and of itself.

* What book are you currently reading? Just finished “When Fish Fly”- a great tutorial about the power each of us holds as an individual. Ongoing – the Bible – an incredible read.

* What is the one thing you would change about Colorado Springs? Channel the positive energies available in this delightful community to the betterment of our citizenry. Review, and, as necessary, realign organizational stovepipes to minimize the “heat loss” to businesses and citizens that deserve and have a right to expect a proactive community in which to operate and live.