Boyles sees teachnology changing food service

Filed under: One on One |

* Name: Roger Boyles

* Organization: United Restaurant Supply Inc.

* Position: President

* Hometown: Colorado Springs

* How long have you lived in Colorado Springs: My family moved to Colorado Springs from Denver in 1965. I am a rare third generation native of Colorado.

* Education: Wasson High School (1971) Westmont College BA (1975) Indiana University MS (1977)

* A few words about your company: United Restaurant Supply has been in business in Colorado Springs since March 1, 1973, serving restaurateurs in southern Colorado as well as schools, prisons and military installations around the country. URS was started by my mom and step-dad, Shelton and Jean Knapp, and my brother, John Boyles. I joined the company in 1982.

* Recent accomplishments: United Restaurant Supply was named one of 16 “Dealer All-Stars” in the United States by “Foodservice Equipment and Supplies” magazine for 2004.

* Biggest career break: My mom and dad acted to sell United Restaurant Supply to my brother and me in 1997. This extremely smooth transition allowed John and me to aggressively pursue other markets, diversify our customer base and triple our sales volume in a relatively short period of time.

* The toughest part of your job: By far, the most difficult obstacle I have had to overcome is the death of my brother and business partner, John, who died in a climbing accident in August 2003. We were a great team, and I greatly miss his counsel, his experience and his friendship.

n Someone you admire: I greatly admire my uncle, Don Davis, who began his career as a missionary in Mexico City and then pastored multi-ethnic churches in Chicago, Denver and Los Angeles.

* About your family: My wife, Kathy, is director of Women’s Ministries at First Presbyterian Church. My daughter, Jenna, is 21 and a student at Front Range Community College in Longmont. My son, Spencer, graduates from Palmer High School this spring and will be attending Whitworth College in Spokane next fall.

* Something else you’d like to accomplish: I’d love to play basketball again after having my knees replaced.

* How your business will change in the next decade: The foodservice industry has been dramatically changed by the use of technology. Computer controlled “combi-ovens,” blast chillers and steam equipment will allow restaurateurs to prepare food quickly, efficiently and safely. All cooking equipment will have precise temperature controls. Service agents will be able to plug into food preparation equipment, obtain immediate diagnostics and solve problems in an efficient and timely manner, often times from remote locations.

n What books are you currently reading? “Five Dysfunctions of a Team” by Patrick Lencioni, and “A Good Walk Spoiled” by John Feinstein.

* What is the one thing you would change about Colorado Springs? I would create an efficient means by which traffic could move through Colorado Springs on an east to west corridor.