Business owners know that a professional, objective, third-person critique about how they run their operation is priceless.
But, that kind of service usually comes at a price – a big price.
Catherine Coulter Calvin specializes in providing analysis to small businesses with a more-affordable fee structure.
Years of working in corporate America gave Calvin a perspective about what makes a business successful, so a little more than two years ago, she started her own business consulting company, Total Performance Solutions.
She provides analysis for everything from management style to employee knowledge and skill – and what she discovers is usually to the benefit of the business’ bottom line.
Calvin took time recently to tell CSBJ about herself and her business.
Organization: Total Performance Solutions
Hometown: Roseville, Minn.
How long have you lived in Colorado Springs: 16 years
Education: Bachelor’s degree in human resource management and business administration with a minor in marketing; master’s degree in organizational behavior
A few words about your company: Total Performance Solutions is an organizational development and human resource development consulting firm that helps companies with fewer than 500 employees achieve increased performance. The solutions provided are based on the philosophy of a unifying theory of human performance.
Recent accomplishments: Adopting our daughter, Grace, from China nine months ago.
Biggest career break: I was recognized for my approach to performance improvement by the International Society for Performance Improvement and asked to present last year at the European Conference hosted in Lisbon, Portugal.
The toughest part of your job: Telling a customer they don’t really need what they are asking for.
Many clients ask for the “program of the month.” They read an article on a plane or a best-seller and they want to implement it for their organization. Many times it’s not the correct solution.
Someone you admire: It may sound sappy, but I admire my husband, Tom, and the insurance business he has built.
Everyone needs insurance, but no one wants to “have to have it” or to “pay for it”. For 25 years he has built his business based on integrity, genuinely caring about his clients and building relationships on a personal level.
About your family: My husband, Tom. Two wonderful stepsons, Matt (23) and Chris (21) and our beautiful daughter, Grace (22 months).
Something else you’d like to accomplish: Publish quick and easy business guides (not another business book) to help small to mid-size companies develop their organizations and people by keeping it simple and following the performance equation.
How your business will change in the next decade: More small to mid-size companies are achieving ongoing successes along the Front Range, and having the ability to identify people’s ability, willingness and opportunity to perform in order to achieve dramatic and sustainable performance improvement will be needed on a larger scale.
What book are you currently reading? “Twenty Things Adopted Kids Wish Their Adoptive Parents Knew,” by Sherrie Eldridge.
What is the one thing you would change about Colorado Springs? More education and involvement on a community level to make a difference. There seems to be a lot of talk about issues on an individual level regarding what is wrong with Colorado Springs or what needs to be changed — transportation, homelessness, abuse, growth, education, drugs, etc. If everyone would first take the time to become educated about the “reality” of each issue and then commit to being involved personally, there could be a significant positive impact in Colorado Springs to make it an even better place to live and work.
Know someone who should be featured in our One on One section? Send their name and information to Rob.Larimer@CSBJ.com.