Quantcast

The customer experience can help gain market share (access required)

by Ann Snortland

Published: May 8,2009

Time posted: 7:33 am

Tags: Advice, Customer Service

Share this story:
Everyone seems to be cutting back on the niceties of life these days. While cutting expenses to the bone can be good for business and has almost become a requirement, the trouble surfaces when expense cuts negatively impact the customer experience. Middle-market companies that strive for excellence in customer service set themselves apart from their competition, gain ...





  • Comments are closed.





    Connect with us: Daily Email Facebook Twitter LinkedIn

    Our Poll

    Are you more or less optimistic about the CSBJ now that it will be locally owned?

    View Results

    Loading ... Loading ...

    This poll is not a scientific sampling, but offers a quick view of what readers are thinking.

    Calendar

    On The Horizon: Read calendar items from the print edition of the Business Journal here.

    To submit your event to our community calendar, set up the event as an appointment in your email calendar and invite events.csbj@gmail.com as an attendee.



    • image
    • image
    • image
    Copyright © 2012  | Colorado Springs Business Journal  31 E. Platte Ave., Ste 300, Colorado Springs, CO 80903  (719) 634-5905