Moss working to make retail perception match reality

Filed under: One on One | Tags:
David Moss says people are still shopping; they’re just being prudent about their purchases.

David Moss says people are still shopping; they’re just being prudent about their purchases.

David Moss has seen shifts in consumer behavior during this most-recent economic downturn, but he said Chapel Hills Mall is still operating well.

“Our Macy’s is doing very well,” he said. “The owner picked this store out of 811 to visit personally, because of their sales.”

While the Kmart is closing, Moss said he has had some interest in the space.

“We’re looking for the right fit,” he said. “There are some stores we’re really going after. It’s just going to take time to fill.”

But, he said, the news media is often wrong about the effect of the recession in the retail industry.

“People are still shopping, they’re still here, still carrying bags,” he said. “Maybe the way they shop has changed — they’re more cautious, they look for sales.”

Moss took time recently to tell CSBJ about himself and his business.

Organization: Chapel Hills Mall (General Growth Properties, Inc)

Position: General manager

Hometown: Naperville, Ill.

How long have you lived in Colorado Springs: Four months

Education: Bachelor’s degree in general business management from Boise State University

A few words about your company: General Growth Properties owns and manages more than 200 shopping centers in the United States.

In Colorado we own and manage Chapel Hills Mall, Southwest Plaza Mall, Park Meadows Retail Resort and Foothills Mall.

Recent accomplishments: Promoted to general manager of Chapel Hills Mall.

Biggest career break: Getting hired on as an assistant general manager for the Colorado region and moving to a small town called Pocatello, Idaho, to manage the shopping center there before my training was through.

The toughest part of your job: Helping to change the public perception about my shopping center into what is actually happening (often the perception is wrong).

Someone you admire: My father: He always has good advice and has been a great example in business and leadership.

About your family: My wife and I have two children and one due this fall.

Something else you’d like to accomplish: I would like to learn to fly a supersonic jet.

How your business will change in the next decade: I believe the shopping center industry will continue to have major changes and shifts in the near and far future, but in 10 years other elements of our lives will come into play.

Large retail properties will become the city centers for our communities to congregate in and will change to include more community, office, residential and other “lifestyle” entities.

This change will take much more than 10 years but should begin the process during that time.

What book are you currently reading? “Managing by the Numbers” by Kremer and Rizzuto.

What is the one thing you would change about Colorado Springs? I have been here a very short while but after hearing the mayor’s state of the city address, I would want to change the dependence on sales tax so that the government could have a more stable budgeting process for more consistent numbers for them to work with in budgeting for future years.