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Fighting back against frightening customer service (access required)

by Allan Roth

Published: November 6,2009

Time posted: 12:00 am

Tags: Allan Roth

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Every big company in America claims customer service is their No. 1 priority. Yet customer service is on the decline. CSBJ editor Mike Boyd wrote about his incredibly bad experience with J.P. Morgan Chase, but I’ve had three of my own customer service nightmares. The blind leading the blinds I purchased some custom-made Levalor blinds from my local ...





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