According to estimates, retail and service businesses earn as much as 40 percent of total annual sales during the November-December holiday months, and a successful 2009 holiday shopping season will determine whether many businesses, already struggling through a deep recession, will survive.
The last 18 months have been difficult for locally owned small firms because of falling consumer confidence and the reluctance of shoppers to make large purchases. According to the National Retail Federation, nearly 84 percent of consumers say they expect to reduce their overall spending this year.
There are steps that small business owners can take today that may help change these dynamics and make the 2009 holiday season more profitable and successful. The U.S. Small Business Administration recently surveyed its resource partners to determine their top business strategies on surviving this holiday shopping season. Below are their top eight tips:
Monitor uncollected receivables. It is critical that small business owners monitor their accounts receivable. The holiday season brings vacations and distractions that can adversely affect a customer’s focus on paying their bills. Customers who become lax in paying invoices and bills become an immediate drain on business cash flow. Never let customers be late in paying their bills to your business. It creates a bad precedent.
Reassess all expenses immediately. Holiday survival means creating benchmarks and ratios to better track expenses and key performance indicators allowing business owners to react more quickly and knowledgeably to changes in the business, including materials costs, labor expenses and a drop in sales. One of the biggest expenses is inventory. Maintain strict control of inventory and your chances of surviving the holiday season are increased dramatically. Ultimately, the goal is to operate within a “smaller capital box,” and avoid having to refill it with outside resources like business loans or credit card debt.
Employees have a lot at risk, too. Involve your employees. Your employees are critical to your success and right now they may be scared to death about losing their jobs. Staying silent is never a good option. Talk to your employees and tell them as much as you honestly can. Options include reducing work hours instead of laying off staff. Loyal employees might even volunteer to work a few extra hours to keep the doors open on Sundays or afterhours.
Reward loyal customers with discounts, “extreme” customer service and other incentives. During this holiday season, consider offering a 10 percent or higher discount to local customers who have supported your business throughout the year. Back this discount with what we call extreme customer service — extreme in that you treat all customers as if they are your most important. Personalized, one-on-one customer service is the main reason many people shop at a small business and forego the big box stores.
Dated inventory is a cash drain on any business. One successful marketing technique is to hold an after-Christmas inventory blow-out sale. Huge discounts on old or outdated inventory always bring price-conscience consumers to your door. This year, try this before Christmas on one of the key weekend sales days. Make it a fun event. Send out inexpensive postcards using bulk mail or do an e-mail blast announcing a one day blow-out sale. Many keen business owners are now announcing these sales on social networks such as Facebook. According to one business owner, this type of sale can generate about one month’s worth of revenue in one day.
Immediately establish a great Web site to drive Internet sales. Estimates show that nearly 40 percent of all sales this holiday season will be made on the Web. With most consumers moving to DSL or other high-speed Internet connections, making a quick sale online has become simple and fast. Shopping mall crowds can be a hassle and buying online has become the norm. Establish a Web site that can drive immediate sales — with relatively little cost — to your small business.
Increase cash reserves and reduce unnecessary cash outlays. This is a step that should have been instituted six months before the November/December holiday shopping season. Positive cash flow pays the bills and keeps the doors open. Cash on hand also pays for those unplanned and unavoidable outlays of money. We take calls every day from small business owners needing last-minute business loans to cover unexpected inventory purchases or emergency cash needs. Don’t be one of those businesses left with no options and no cash on hand. Do your business a favor by increasing cash reserves and reducing unnecessary cash outlays.
Don’t wait until Dec. 25 to seek advice on saving your business. Today is the day to take charge of your business by making an appointment with one of the SBA’s many resource partners — including SCORE and the Small Business Development Centers. We can help you develop a well-defined and comprehensive holiday survival strategy. And as a special holiday gift, the counseling session is free. Visit www.sba.gov/co for a list of Small Business Development Centers and SCORE Chapters in Colorado.
This time of year there is tremendous pressure on all entrepreneurs to keep their business doors open, and the holiday shopping season can make or break a business, but surviving the 2009 holiday shopping season can be less stressful if you follow a few simple survival strategies.
For same-day assistance, contact the SBA’s Colorado District Office Small Business Economic Hotline at (303) 844-2607, ext. 401.
Daniel Hannaher is the SBA’s Region VIII Administrator based in Denver. He can be reached at firstname.lastname@example.org.