Matt Colligan isn’t a psychiatrist, but he is an expert at dealing with people.
As the division manager for Champion Windows of Colorado Springs, Colligan works with a variety of people — from sales managers to contract installers — during the course of a normal day at work. He relies on a strong customer service ethic to ease his way when dealing with people.
Colligan recently took time to tell CSBJ about himself and his business.
Organization: Champion Windows of Colorado Springs
Position: Division manager
Hometown: Woodstock, Ill.
How long have you lived in Colorado Springs: Five years
Education: I graduated from Woodstock High School.
A few words about your company: We are a local division of Champion Windows, Siding and Patio Rooms — the nation’s largest home improvement company — based in Cincinnati, Ohio.
The company operates factories in Cincinnati and Denver. Having a manufacturing facility in Denver means that our company has control of every aspect of manufacturing, distribution, installation and servicing.
Recent accomplishments: Champion received a 2009 “Excellence in Customer Service” award from the Better Business Bureau.
I believe strongly in the value of customer service as a way to grow your business, and the feedback we received through the process of earning the award was invaluable.
Biggest career break: Receiving the opportunity to take over the Colorado Springs branch during 2004.
The toughest part of your job: I have to work with a lot of people, ranging from my sales staff to customers to contract installers. Juggling the different personalities is probably one of the most challenging parts of my job.
Someone you admire: Lance Armstrong. As a fellow cancer survivor, I admire his tenacity and his ability to perform at a consistently high level.
About your family: I’ve been married for five years to my wife, Julie, who stays home and takes care of our 2 ½ year old son, Grant, who just learned how to say “hippopotamus.”
Something else you’d like to accomplish: Learn how to play the piano.
How your business will change during the next decade: There will be more government regulation and mandates put on energy efficient products and renovation, causing increases in cost and documentation of the renovation processes.
It also opens up opportunities for Champion, which is already a leader in sustainable and environmentally compatible processes.
What book are you currently reading? “The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations,” by James M. Kouzes, Barry Z. Posner and Tom Peters. It contains inspiring and extraordinary stories of leaders at various stages in their lives and careers.
What is the one thing you would change about Colorado Springs? As someone who travels around town a lot, I think an east/west thoroughfare would be more time and energy efficient.