The deal could mean payments for customers.
The company paying $13.25 million to cover states’ attorney fees and a to-be-determined amount of restitution for subscribers since Jan. 1, 2007, with outstanding complaints on file.
The pact resolves a number of allegations against DirecTV, including claims that the company didn’t clearly disclose limitations on pricing deals and enrolled customers in new contracts without outlining terms.
Subscribers also have complained that the company, without notice, enrolled them in new contracts after replacing defective equipment and provided bill credits instead of promised cash back.
The settlement requires the company to clearly disclose contract terms and other key changes, replace equipment without striking a new contract and notify customers when they’re required to pay for a seasonal sports package.