ACS, a Xerox company, is planning to hire 225 people for its call center operations in Colorado Springs.
Positions include agents and supervisory positions, according to Bill McKee, spokesman for Xerox. ACS was bought by Xerox last year for $6.5 billion. The acquisition makes Xerox one of the largest back-office service providers in the nation. ACS provides services such as easy pass for toll roads and operating medicare call centers around the nation, McKee said.
ACS is expanding its current workforce in the region to supply customer service and technical support for a Fortune 500 client, which McKee declined to identify, saying only that it was a wireless company that was growing quickly. The new employees will answer service and billing calls for the client, but will not do cold-call sales, he said.
The jobs are permanent positions, and salaries are “competitive with the industry,” McKee said.
“We’re looking for people with a customer service background, experienced with computers, some call center experience,” he said.
The company is choosing to expand in the Springs because of the quality of applicants, he said.
“We’ve been very impressed with the high-quality workforce there,” he said. “There’s a great talent pool there, a great workforce.”
Interested applicants can go to http://www.acs-inc.com or visit the ACS recruiting office at 2424 Garden of the Gods, Suite D-3 during business hours.
ACS has more than 34,000 agents in 150 call centers around the world and handle more than 1 million customer interactions every day in 20 different languages.
It’s the second big job announcement in the Springs in the past week. Bal-Seal announced an expansion last Wednesday. The manufacturing company plans to build an additional site and hire 210 more people in the Springs during the next five years.
Unlike Bal-Seal, ACS did not receive any city incentives for its expansion, McKee said.