Financial planners rack up most complaints in 2011

Financial planning and management consultants received the most consumer complaints last year, according to the Colorado attorney general’s office.

That was followed by complaints about cable and satellite television utility providers, mail fraud, health and medical services and tanning salons.

Consumers filed 7,297 complaints with the attorney general in 2011, a 12.9 percent increase over 2010.

Financial planning and management consultants received 410 complaints. Specific companies receiving the highest number of consumer complaints included Dalbey Education Institute (407), Corporate Controllers Unit (231), Heart Check America (189), DirecTV (167), At The Beach (157) and Dish Network (107).

The top 10 types of complaints received last year were:

Type of business Complaints
1 Financial planning and management consultants 410
2 Utility complaints
(cable and satellite television)
349
3 Mail fraud 264
4 Health and medical services 262
5 Tanning salons 159
6 Internet shopping services 146
7 Telephone (Cell phones and equipment) 141
8 Magazine subscription agents 127
9 Rebate offers 108
10 Roofing and guttering contractors 95

By business, the top 10 complaint-getters for 2011 were:

Business Complaints
1 Dalbey Education Institute 407
2 Corporate Controllers Unit 231
3 Heart Check America 189
4 DirecTV 167
5 At The Beach 157
6 Dish Network 107
7 National Energy Rebate Fund 103
8 Real Talk Network 81
9 CenturyLink 75
10 E-470 Public Highway Authority 65

To log a complaint, visit www.coloradoattorneygeneral.com/complaint or call 1-800-222-4444.