Frontier Airlines scores high in annual quality report

Filed under: Business Travel,Daily News | Tags:,

Frontier Airlines, which has a hub in Denver and operates  flights out of Colorado Springs, made a big leap up in this year’s Airline Quality Ratings.

The 22nd annual AQR report, released this week, reflects the nation’s airline performance in four categories: on-time performance; involuntary denied boardings; mishandled baggage reports; and consumer complaints.

In 2011, Frontier had fewer customer complaints and fewer mishandled bags than in 2010, according to the report. That moved the airline up from No. 9 out of 15 airlines to No. 4 behind AirTran, Hawaiian and JetBlue. Frontier’s gain in AQR score was the largest in all of the airlines rated, according to the report.

The overall industry AQR score was better in 2011 than in 2010, which authors of the report said is due to continued improvement in industry performance in all areas tracked.

This year, Frontier announced four nonstop flights from Colorado Springs Airport to major cities in the West — Phoenix, Los Angeles, Portland and Seattle — to begin in May. And, in April, Frontier announced that it was making a bid for a nonstop flight from Washington, D.C., to Colorado Springs and continuing service to San Diego. The U.S. Department of Transportation is expected to make a decision by June.

The AQR is a study of the performance and quality of the 15 largest airlines in the United States. The study is meant to help sort out the difference in airline performance for the business community, the media and the general public.

The rating is conducted annually by researchers at the W. Frank Barton School of Business at Wichita State University and the Department of Aviation Technology at Purdue University.

Read the 2012 Airline Quality Rating study.