Fountain launches online system for resident requests

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Fountain has launched a new system to help residents request city services.

Called MyFountain, the program is designed to help facilitate communications between city government and residents by automatically routing requests to the right departments, tracking all activity and providing performance reports to managers.

Fountain residents can request services online at the city’s website. Staff members will enter requests into the system from the phone, in person or by mail. Google map functionality will help pinpoint the exact location of the issue, and multiple language options are available.

The new weblink also provides a “frequently asked questions” list of popular city topics.

Residents who request a particular service will receive messages about the expect turnaround time of the service request and a tracking number to check the status of the request.

A mobile application is available to residents who want to submit requests from an Android, iPhone or iPad. Other web enabled mobile devices, such as the Blackberry, can browse the city website and use the mobile version of MyFountain to submit requests.

“The new system allows the city to resolve customer requests in a more efficient manner and also promotes accountability among the staff,” said Scott Trainor, Fountain city manager. “With the new system, the city of Fountain is open for business 24 hours-a-day, seven days-a-week, whether you’re visiting city hall, online via the web site, or using a free iPhone or Android application to submit requests.”