Judicial branch surveying users about customer service issues

The Fourth Judicial District is launching a survey program to check on the customer service efforts of the Colorado Judicial Branch.

Court employees will ask people leaving the El Paso County  Judicial Building at 270 S. Tejon to fill out a brief, anonymous survey asking about their experience as jurors, parties to a case or recipients of other Judicial Branch services. Survey forms are available in both English and Spanish.

Attorneys, law enforcement officers and anyone else who does business with the courts are encouraged to participate.

A similar program was run in Colorado Springs in June 2010. Since 2007, these surveys have been conducted at least once in each of Colorado’s 22 judicial districts.

“These surveys are an important tool for us as we strive for excellence in public service,” said Gilbert Martinez, chief judge of the Fourth Judicial District which includes El Paso and Teller counties. “They also provide a valuable look back to review changes we put in place after the first round of surveys.”

The surveys are designed to measure public opinion about access to and fairness of the courts. Questions include whether people felt safe in the building, whether they could easily understand the forms they needed and if they felt their case was handled in a fair manner. Participants also are asked if they felt the judicial officer listened to them, whether they had all the necessary information before making a decision, and whether they felt they were treated with courtesy and given clear information about the next step in their case.

During Fiscal Year 2011, 29,570 District Court cases were filed in the Fourth Judicial District, including 28,546 in El Paso County; 75,516 County Court cases were filed in the district, including 72,952 in the El Paso County Court in Colorado Springs.