About 230 people will be hired as part of the effort, and UnitedHealthcare is creating a new beneficiary and provider service center in the Springs as the primary telephone customer service center more nearly 3 million beneficiaries and providers in the western region. Earlier this year, UHC added 80 new jobs at its local call center.
As the managed care support contractor for the TRICARE West region, UnitedHealthcare will provide managed care for service members, retirees and their families in 21 Western states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excluding Rock Island Arsenal area), Kansas, Minnesota, Missouri (excluding the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, portions of Texas (including El Paso), Utah, Washington and Wyoming.
“Colorado is a state with a dynamic workforce and leaders who have developed a business-friendly environment,” said Stephen J. Hemsley, President and CEO of UnitedHealth Group. “The people of Colorado Springs have a profound appreciation of the military, and we are eager to have them be a part of our work.”
Colorado leaders praised the decision.
“In Colorado we’ve made caring for our veterans a top priority, including in Colorado Springs where the community has come together to stand up for those who have stood for us,” U.S. Sen. Michael Bennet said. “It’s appropriate that these jobs designed to help deliver health care to veterans are coming to the state. We welcome UnitedHealthcare and these new jobs and look forward to working with them to ensure that our veterans have efficient access to quality care.”
And Congressman Doug Lamborn said that the Springs was the best place to put the call center, because of its large military presence.
“Colorado Springs is home to a highly educated, dynamic workforce that understands the unique health care needs of our military community,” he said. “Choosing to locate this new service center in Colorado Springs is a smart move by UnitedHealthcare. It ensures our veterans, military members and their families will get the personal attention and consideration they deserve from customer service representatives. Beneficiaries will also get an expanded network of health care providers, thanks to UnitedHealthcare’s aggressive efforts to bring on more doctors.
Colorado Springs is the home of Fort Carson, Peterson Air Force Base, Schriever Air Force Base and the Air Force Academy. Nearly 250,000 eligible TRICARE West beneficiaries live in Colorado.
The new jobs will bring UnitedHealth Group’s Colorado workforce to more than 1,500 people, serving the health care needs of more than 1 million Coloradans. Last June, UnitedHealth Group announced the creation of 550 jobs in Centennial, Colo., for its Optum business.