Amy and her Memorial experience. Obviously they felt unimportant and I have felt this way too with a doctor. But, I question one thing: she admitted feeling ” frustrated” with many of the staff, so maybe she and her friend were contributing to the miscommunications.
How can several people with different functions alarm and anger you in one visit? It seems clear that you might have contributed to the overall feel of this appointment. Not blaming your for caring for your friend, I think that is great,
I just want everyone to own their part in the customer service experience.
Did you read about nurses leaving Memorial at a horrible rate? What about doctor shortages?
As patients, we should try to be cooperative and helpful.
For the future, Amy should consider that her writings like this can and will affect careers. Irresponsible writing and lacking believability! It’s just to ridiculous.
August 28, 2013 at 9:15 am
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