NORAD partners with local firm for Santa voyage

164492663-(1)tw telecom Inc., a leading provider of managed services, will partner with the North American Aerospace Defense Command (NORAD) to help track Santa Claus as he travels across the globe to deliver presents on Christmas Eve.

“NORAD and Peterson Air Force Base utilize tw telecom’s local voice services for critical communications,” said Tracy Shaufler, vice president and general manager for tw telecom in Denver and Colorado Springs. “Our technicians will be on 24-hour alert to work closely with the NORAD and Peterson Air Force Base Task Force to ensure seamless communications so every person who calls the ‘NORAD Tracks Santa’ hotline receives the most up-to-date information on Santa’s location.”

Last year, 1,200 NORAD Tracks Santa volunteers received 114,000 phone calls, more than 9,000 emails and 22.3 million unique website visitors during Santa’s flight.

Beginning at 12:01 a.m. MST on Dec. 24, families can watch Santa make preparations for his flight. Then, at 4 a.m. MST, a live phone operator will be available to speak with and inquire as to Santa’s whereabouts by dialing toll-free, 877-Hi-NORAD (877.446.6723) or by sending an email to The web site provides information in eight languages – English, French, Spanish, German, Italian, Japanese, Portuguese, and Chinese.

In addition, official NORAD Tracks Santa apps are available on smart phones and tablets to count down the days until Santa’s launch. Tracking opportunities are also offered on Facebook, Twitter, YouTube and Google+. Santa followers just need to type “@noradsanta” into each search engine to get started.

For nearly 60 years, NORAD has been providing Santa’s location to millions of children around the world. The highly-skilled Santa Trackers, mostly military volunteers and their families, provide real-time updates on Santa’s location from the NORAD Tracks Santa Operations Center in Colorado Springs.