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Entries posted by Wendy Mack

Highlight progress to motivate employees

Here’s a quiz: Which of the following tools is most powerful for motivating employees? Recognition for good work Incentives Interpersonal support Clear goals Support for making progress in work If you are like 95 percent of managers who responded to a Harvard study, the answer will surprise you. Most managers believe that recognition for good… Continue Reading Highlight progress to motivate employees

Small steps are big gains in momentum

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If you have tried to get a group of people to get moving in a new direction, you know that inertia often wins over action. The problem is compounded when one or more people resist what you’d like them to do. Fortunately, there are ways to overcome inertia. One trick is to get people to… Continue Reading Small steps are big gains in momentum

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Are you delegating? Or dumping?

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I just finished the design of a training program for the senior leaders of a multi-national company. As my partners and I collaborated with the client’s internal HR team, we had lots of good conversations about what this group of leaders did well and where they needed improvement. One thing that surprised me was that… Continue Reading Are you delegating? Or dumping?

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Best practices for changing a culture

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If you have moved from one organization to another anytime in your career, you know that every company has its own unique culture. Culture is defined as the beliefs, values, norms, and attitudes that form a group’s patterns of thought and action. Put another way, culture can be thought of as “unwritten rules about the… Continue Reading Best practices for changing a culture

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Aim for Energized Alignment

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The term alignment is receiving increased attention in the business world. CEOs are looking to align their entire organizations. Managers are attempting to align their teams. Change leaders at all levels are attempting to align people behind new strategies and initiatives. So what is alignment? Generally, alignment means that a team, a group, or multiple… Continue Reading Aim for Energized Alignment

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Much of the existing advice on change assumes that the people who are leading a change are the same people who conceived it. Unless you work in a very small organization, that is usually not the case. Think about your own experience with leading change projects. How often were you the originator of the idea?… Continue Reading Clarifying roles is critical when cascading change

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Don’t overcome resistance, explore it

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If you are leading any sort of change in your organization, you will encounter resistance. Many change leaders get frustrated by the roadblocks and speed bumps they encounter, and they attempt to steamroll over anyone who resists their change initiative. In reality, overpowering resistance doesn’t reduce problems, it simply hides them. And hidden problems are… Continue Reading Don’t overcome resistance, explore it

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By Wendy Mack and Vinnie Garufi Imagine that your firm has just completed its first employee engagement survey. The results aren’t nearly as good as you would like. What would you do? You could sit in a conference room with other leaders and try to come up with action plans that will lead to improvements.… Continue Reading Real employee engagement means involving everyone

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Listening tours can result in engagement

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Most leaders know that listening is an important skill. Yet in nationwide surveys, employees indicate that their leaders don’t actually listen to them. What’s going on? Is the problem that leaders don’t listen or that they don’t show that they listen?In reality, it is likely that you have every intention of listening to your people.… Continue Reading Listening tours can result in engagement

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Today’s audiences demand active engagement

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Hank was puzzled. As CEO, he had been running an annual town hall meeting in January for 12 straight years. In the past, his employees would listen respectfully while he enumerated the past year’s successes and laid out strategic priorities for the coming year. At this month’s town hall, things were different. Half of the… Continue Reading Today’s audiences demand active engagement

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