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The problem with overseas tech support

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It’s obvious that technology jobs have been outsourced to India and other developing nations. The U.S. technology community watched sadly as hundreds of thousands of technology projects, development hours and maintenance contracts moved to the other side of the world. But I’m not worried, even though many think I should be. Here’s why: I understand… Continue Reading The problem with overseas tech support

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Be mindful and grateful this Thanksgiving

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Instead of belaboring the painful debates about pilgrims, natives and Thanksgiving, let’s jump right into its reality: Thanksgiving is a feast accompanied by televised football games. The rituals associated with this feast bring together the best America offers: abundance without guilt. As we experience the bounty of the land or supermarket, we collectively over-indulge, sampling… Continue Reading Be mindful and grateful this Thanksgiving

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Ethical lessons courtesy of Penn State

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A great deal of ink has been spilled and megabytes used in expressing outrage over the child abuse scandal at Penn State University. And justifiably so. Young boys apparently were victims of a sexual predator, who was a Penn State assistant football coach, and even when such atrocities came to the attention of various key… Continue Reading Ethical lessons courtesy of Penn State

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Careful planning will make company policies stick

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Have you ever had this experience? You recognize a problem in your business and formulate a policy or procedure to govern how it should be handled in the future. You put the policy in a memo to your employees and send it out by email, discuss it at a staff meeting, and maybe even post… Continue Reading Careful planning will make company policies stick

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How many techs does it take to make e-mail work?

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It seems like a simple enough request: Please make my email work every time I want it. But it’s easier said than done my friends. Unfortunately, email is a complicated and inefficient system that tends to break in a lot of places. Let me take a few minutes to show you why, and when to… Continue Reading How many techs does it take to make e-mail work?

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Where to take a stance in during tough times

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We live in tough times: volatile markets; European nations threatening bankruptcy and global financial meltdown; persistent gridlock in our own politics; an Occupy movement that has mobilized thousands way beyond Wall Street; extreme weather. And on top of that we have the challenges and crises of our own workplaces. Where can we stand in these… Continue Reading Where to take a stance in during tough times

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A client recently gave us the book Delivering Happiness: A path to profits, passion and purpose by Tony Hsieh, CEO of Zappos.com. It’s a great book and one story particularly stood out to us. Hsieh talked about how he developed his poker-playing skills through study and practice. He went on to illustrate similarities between poker… Continue Reading Be sure to take a seat at the best possible business table

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Sports economics

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By Mark Udall The message I hear from Coloradans as I travel the state is that tackling our unacceptably high unemployment rate must be job number one for Congress. I couldn’t agree more. I heard that message again — though with a uniquely Colorado twist — in Colorado Springs earlier this fall. That’s when I… Continue Reading Sports economics

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Good, bad or ugly — owner sets the example

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Remember the movie “The Christmas Story” and the scene where Ralph drops the F-bomb while helping his dad change a tire? His mother is stricken and certain he must have learned that word from a friend. But the grown-up Ralph narrator says he learned it from his father, who used it all the time. We… Continue Reading Good, bad or ugly — owner sets the example

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Is location awareness software a boom or bust?

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It was just a few years ago that I was asked to be the “Social Media Czar” for an agency. As embarrassing as the title was, I accepted and got to work teaching the staff how to use it on behalf of clients. The staff was excited, management was rubbing their hands together in anticipation… Continue Reading Is location awareness software a boom or bust?

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