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Is it possible to have truth in the workplace?

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It’s happened to all of us. We are told one thing by leadership, and then they do the opposite. One company had as its slogan that it valued its people, promised no layoffs, but 3 months later laid off 5 percent of the workforce. By the third layoff in 18 months, the workforce certainly did… Continue Reading Is it possible to have truth in the workplace?

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How do you know when you should fire a customer?

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Many of us started out in business hearing “the customer is always right” and some people still adhere to that philosophy. But sometimes we want to shout out a resounding “No!” The customer is not always right and sometimes you need to end the relationship. This idea may seem counterintuitive for those who have been… Continue Reading How do you know when you should fire a customer?

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Wanted: replacement hero for Steve Jobs

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Yes, Steve Jobs is gone, and it felt sudden; I was completely unprepared. The news came to me on the 11 p.m. news, and I immediately logged onto Twitter to see what had happened. There it was, Jobs died – two hours ago. I sat quietly in the dark, illuminated only by my computer screens,… Continue Reading Wanted: replacement hero for Steve Jobs

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Book Review: “Now You See It”

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by Cathy Davidson, performed by Laural Merlington The phone rang. You were interrupted, but you barely noticed. That’s because you were looking online for information on a project due that afternoon. You were also eating lunch when you answered the phone at the same time you replied to a colleague’s email at the same time… Continue Reading Book Review: “Now You See It”

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Prohibition seems like a strange 14-year anomaly in U.S. history, when common sense gave way to a utopian crusade against the consumption of alcohol. But if you think there’s nothing to be learned from this odd period, you’d be wrong. Early this month, a new documentary film by Ken Burns and Lynn Novick titled “Prohibition”… Continue Reading Prohibition’s lessons for today’s economics and politics

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Look to our own backyard to see abundance

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Some economists have argued that American drive is based on the principle of “the sky is the limit.” This is what motivates us to do our best so as to climb the corporate ladder all the way to the top. Break the glass ceiling, we urge our female counterparts, and you, too, can be the… Continue Reading Look to our own backyard to see abundance

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As the 10 Days of Atonement are here, a time of reflection and stock-taking, a seasonal turning point that encourages revisiting ideas and habits alike, I want to share my sense of the value of business partnerships. My late accountant Sam Huff used to tell me the problem with partnerships is that when they succeed,… Continue Reading Partnerships bring best of times, worst of times

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Highlight progress to motivate employees

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Here’s a quiz: Which of the following tools is most powerful for motivating employees? Recognition for good work Incentives Interpersonal support Clear goals Support for making progress in work If you are like 95 percent of managers who responded to a Harvard study, the answer will surprise you. Most managers believe that recognition for good… Continue Reading Highlight progress to motivate employees

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Does the loudest voice in the room (or on the Internet) still earn the most attention? With the election coming up and the candidates spouting rhetoric as loudly as they can, I started to wonder; with all of the technology for broadcasting thought and information today, have people organically devised a way to filter for… Continue Reading Is the best content on the web getting the least attention?

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We once had an employee who was a nice guy but was never as productive as others in his department. Supervisors discussed this with him on several occasions but his output didn’t improve. Then, in a staff meeting one day, he spotted something on the wall and remarked, “Sometimes I’m sitting at my computer and… Continue Reading Why employees who have potential for success often fail

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