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Book Review: “We Are All Weird”

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by Seth Godin, performed by the author The writing on the package couldn’t have been more succinct: One Size Fits All. And as you pulled the garment from the packaging, you wondered: were the manufacturers serious? The garment you were holding with two fingers was miniscule. It was fashion-doll size. It was crumpled and woefully… Continue Reading Book Review: “We Are All Weird”

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The Five Whys

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There is one enduring principle of business: problems will occur, things will break, and sh*t happens. When problems do appear, the temptation is to blame others or external events. But the root cause often lies closer to home. When trying to solve a problem, it helps to begin with the end in mind (the presenting… Continue Reading The Five Whys

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Take steps to improve account collection

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The work is done and your customer has been invoiced, so the sale is complete. Right? Wrong! Your sales aren’t complete until you’ve been paid. As many people have found over the last few years, receivables collection has become more difficult and this has caused a lot of problems for companies’ cash flow. Although it’s… Continue Reading Take steps to improve account collection

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Recently, Apple rolled out a big iPhone software upgrade that included an invitation to participate in iCloud, which I thought that was a pretty cool thing. Here it is, a special cloud just for all of my Apple devices, where photos move from my phone to my iPad automatically. So, of course, I said yes.… Continue Reading Product forecast: Cloudy with a chance of confusion

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If you were the coach of a football team, one of the things you would spend a lot of time doing is studying your opponents. You would watch tapes of their games over and over again to learn more about their strengths and weaknesses. Then you’d use this information to develop strategies that would make… Continue Reading Study your competition if you want to win the game

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Is it possible to have truth in the workplace?

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It’s happened to all of us. We are told one thing by leadership, and then they do the opposite. One company had as its slogan that it valued its people, promised no layoffs, but 3 months later laid off 5 percent of the workforce. By the third layoff in 18 months, the workforce certainly did… Continue Reading Is it possible to have truth in the workplace?

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How do you know when you should fire a customer?

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Many of us started out in business hearing “the customer is always right” and some people still adhere to that philosophy. But sometimes we want to shout out a resounding “No!” The customer is not always right and sometimes you need to end the relationship. This idea may seem counterintuitive for those who have been… Continue Reading How do you know when you should fire a customer?

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Wanted: replacement hero for Steve Jobs

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Yes, Steve Jobs is gone, and it felt sudden; I was completely unprepared. The news came to me on the 11 p.m. news, and I immediately logged onto Twitter to see what had happened. There it was, Jobs died – two hours ago. I sat quietly in the dark, illuminated only by my computer screens,… Continue Reading Wanted: replacement hero for Steve Jobs

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Book Review: “Now You See It”

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by Cathy Davidson, performed by Laural Merlington The phone rang. You were interrupted, but you barely noticed. That’s because you were looking online for information on a project due that afternoon. You were also eating lunch when you answered the phone at the same time you replied to a colleague’s email at the same time… Continue Reading Book Review: “Now You See It”

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Prohibition seems like a strange 14-year anomaly in U.S. history, when common sense gave way to a utopian crusade against the consumption of alcohol. But if you think there’s nothing to be learned from this odd period, you’d be wrong. Early this month, a new documentary film by Ken Burns and Lynn Novick titled “Prohibition”… Continue Reading Prohibition’s lessons for today’s economics and politics

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