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Is it possible to have truth in the workplace?

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It’s happened to all of us. We are told one thing by leadership, and then they do the opposite. One company had as its slogan that it valued its people, promised no layoffs, but 3 months later laid off 5 percent of the workforce. By the third layoff in 18 months, the workforce certainly did… Continue Reading Is it possible to have truth in the workplace?

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Highlight progress to motivate employees

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Here’s a quiz: Which of the following tools is most powerful for motivating employees? Recognition for good work Incentives Interpersonal support Clear goals Support for making progress in work If you are like 95 percent of managers who responded to a Harvard study, the answer will surprise you. Most managers believe that recognition for good… Continue Reading Highlight progress to motivate employees

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Successful negotiation skills

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We all negotiate — all of the time. We negotiate with our employees, with clients, with salespeople, with our children, with car dealers, and on and on. Most of what you read on negotiating skills makes it sound like you have to be a certain type of person to be a good negotiator. But the… Continue Reading Successful negotiation skills

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Small steps are big gains in momentum

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If you have tried to get a group of people to get moving in a new direction, you know that inertia often wins over action. The problem is compounded when one or more people resist what you’d like them to do. Fortunately, there are ways to overcome inertia. One trick is to get people to… Continue Reading Small steps are big gains in momentum

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Are you delegating? Or dumping?

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I just finished the design of a training program for the senior leaders of a multi-national company. As my partners and I collaborated with the client’s internal HR team, we had lots of good conversations about what this group of leaders did well and where they needed improvement. One thing that surprised me was that… Continue Reading Are you delegating? Or dumping?

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What do you think is the chance that in the next 12 months customers will raise the bar and demand more from companies they do business with? And what is the chance that during this same period our employees will expect a raise after so many years of cuts and salary freezes? The result will… Continue Reading Competitive advantage begins with customer focus

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“We make a living by what we get, but we make a life by what we give.” This sentiment expressed by Winston Churchill so long ago is heartily embraced by many Americans today. In fact, nearly 27 percent of adults volunteered 15 billion hours in 2009 to U.S. nonprofits. Of these, many are proven business… Continue Reading Serving on a nonprofit board is serious business

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The more things change, the more they seem to stay the same. About 10 years ago, I wrote in my book Building Trust at the Speed of Change that: “We…find ourselves at the mercy of forces beyond our control… we have lost a sense of community. We now live in a virtual workspace where relationships… Continue Reading There’ll be times of despair, times of hope

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Best practices for changing a culture

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If you have moved from one organization to another anytime in your career, you know that every company has its own unique culture. Culture is defined as the beliefs, values, norms, and attitudes that form a group’s patterns of thought and action. Put another way, culture can be thought of as “unwritten rules about the… Continue Reading Best practices for changing a culture

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When did taking the easy way out become the way to do business? Or to boost the economy, build communities, improve our schools, raise our kids and solve our problems? When did we decide that being a leader was a cushy job? Continue Reading Taking the hard road in tackling complex challenges

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