Americans deem frontline sales staff the single biggest detriment to their shopping experience, resulting in more lost business and negative word of mouth than any other shopping problem.
These were the findings of the Retail Customer Dissatisfaction Study, conducted for the second year by the Verde Group, a customer dissatisfaction consulting firm, and the Baker Retail Initiative at the University of Pennsylvania’s Wharton School. Continue Reading Salespeople often main cause of retailers’ woes
TheBirthdayRegister.com gives business owners a tool to lure customers with a free birthday gift.
Consumers access the site, register their birthdays and select five free gifts — with no purchase necessary. Continue Reading New Web site uses birthdays as marketing draw
Mom’s family role appears to be “chief family historian,” according to a Circuit City Mother’s Day shopping survey.
Digital cameras were listed as the gift of choice, and electronics ranked second.
More than 3,000 moms and dads responded to the survey. Continue Reading Digital cameras at top of Mother’s Day wish-list
Filthy Wilma’s, a small art gallery that for more than 20 years was at 10 Ruxton Ave. in Manitou Springs, has received a facelift, along with a new location.
Starting May 1, its new home will be 729 Manitou Ave. and its new name will be Green Horse Gallery. The Green Horse signifies growth, rebirth and renewal, and the horse represents strength, beauty, and sensitivity — all attributes the artists’ hope the new gallery will embody. Continue Reading Filthy Wilma’s evolving into Green Horse Gallery
Billions of dollars of merchandise are stolen every year through organized retail crime, but a Web-based database launched this week will allow retailers to share information to help fight organized theft, burglaries, robberies, counterfeiting and online auction fraud.
The Law Enforcement Retail Partnership Network, or LERPnet, was created by the National Retail Federation, the Retail Industry Leaders Association and the Federal Bureau of Investigation. Continue Reading Retailers, FBI strengthen fight against retail crime
Starbucks is offering a store-locator service in North America for cell phone and wireless computing device users who have access to text messaging or Internet browsing.
Consumers can receive a list of nearby Starbucks outlets by testing a ZIP code to MYSBUX or 697289, according to Nation’s Restaurant News. Continue Reading Wireless users get help satisfying their java urges
After a long, cold winter, consumers are eager to shop this Easter, according to the National Retail Federation’s 2007 Easter Consumer Intentions and Actions Survey.
This year, shoppers who plan to celebrate Easter (79.5 percent) are expected to spend an average of $135.07, up 11 percent from last year’s $121.72 per person. Total holiday spending is expected to reach $14.37 billion. Continue Reading Easter gets shoppers in mood for spring outfits
Taco Bell is joining the growing list of merchants who are using PayPass payment technology.
MasterCard’s PayPass is a contactless payment solution that enables consumers to process their own transactions on a PayPass reader. Purchases under $25 do require a signature. Taco Bell will continue to accept traditional magnetic-stripe payment cards. Continue Reading Taco Bell, PayPass bring ‘no-swipe’ to fast food
Eastman Kodak Co. has launched the Kodak Creative Network (creative.kodak.com), an online design and printing solution for the small office/home market.
Kodak Creative Network provides the benefits of an experienced design firm and a high quality printing house and offers one-stop online shopping for the wide range of printed marketing materials essential for small business growth. Continue Reading Eastman Kodak adding to mix of retail services
Dunkin’ Brands and Procter & Gamble have signed an agreement to launch Dunkin’ Donuts coffee at retail outlets nationwide.
P&G Coffee will be responsible for distributing Dunkin’ Donuts packaged coffee to grocery stores, mass merchandisers, club stores and other consumer retail channels across the United States. Continue Reading Dunkin’ Donuts coffee coming to a retailer near you