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How do you know when you should fire a customer?

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Many of us started out in business hearing “the customer is always right” and some people still adhere to that philosophy. But sometimes we want to shout out a resounding “No!” The customer is not always right and sometimes you need to end the relationship. This idea may seem counterintuitive for those who have been… Continue Reading How do you know when you should fire a customer?

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Book Review: “Now You See It”

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by Cathy Davidson, performed by Laural Merlington The phone rang. You were interrupted, but you barely noticed. That’s because you were looking online for information on a project due that afternoon. You were also eating lunch when you answered the phone at the same time you replied to a colleague’s email at the same time… Continue Reading Book Review: “Now You See It”

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University of Colorado at Colorado Springs physics professor Anatoliy Glushchenko has planned a rigorous curriculum for students at the After School University. Under his direction, they will go from algebra and geometry to physics and the study of quantum theory and then on to computer science engineering and computer programming. After School University is a… Continue Reading After School University offers college prep for kids

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Highlight progress to motivate employees

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Here’s a quiz: Which of the following tools is most powerful for motivating employees? Recognition for good work Incentives Interpersonal support Clear goals Support for making progress in work If you are like 95 percent of managers who responded to a Harvard study, the answer will surprise you. Most managers believe that recognition for good… Continue Reading Highlight progress to motivate employees

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We once had an employee who was a nice guy but was never as productive as others in his department. Supervisors discussed this with him on several occasions but his output didn’t improve. Then, in a staff meeting one day, he spotted something on the wall and remarked, “Sometimes I’m sitting at my computer and… Continue Reading Why employees who have potential for success often fail

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The Colorado Springs Technology Incubator has graduated its eighth business, a crane inspection management software company. Continue Reading Technology incubator graduates crane inspection company

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Despite some technical hiccups at the start, the Change Mob has raised almost $500 for a non-profit focused on rescuing girls and young women from sex trafficking. The Change Mob is a local business backed by angel investors and is in the midst of filing paperwork with Securities Exchange Commission to be publicly traded. The… Continue Reading Change Mob gearing up to launch second promotion

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Make your business plan simple, yet powerful

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Laddie once met with a new client at his location and asked to see his existing business plan. The man reached for a binder covered in dust that sat on top of a bookcase. It held a document 50-or-so pages long that obviously hadn’t been touched for several years. Having an outdated business plan that… Continue Reading Make your business plan simple, yet powerful

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Change Mob dream ready for reality

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The short story about the Change Mob — that it will stop human trafficking, end world hunger and snuff out poverty for peace on Earth — makes its founder sound like a dreamer. And he is. But this idea just might make some money — and a difference. It all started when Jonathan Kuiper called… Continue Reading Change Mob dream ready for reality

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Sustainable change requires ownership

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Change initiatives fail at an alarming rate — as high as 80 percent. The cost of a failed change initiative can be staggering, from a loss of morale to a loss of a key customer due to poor quality. And we know that these initiatives fail in large part for two reasons: a lack of… Continue Reading Sustainable change requires ownership

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