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Systems and contrtols pt. 2, when, how to utilize them

Last month we discussed why you need systems and controls, and offered suggestions for types of controls you can build into your business. Now we want to discuss when you need them and how to make them “stick.” Obviously, if you created a checklist or step-by-step procedures policy for every single task performed in your… Continue Reading Systems and contrtols pt. 2, when, how to utilize them

Simple tools that can help avoid problems

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When our son, Patrick, was in the Air Force, he worked on F-15 fighter jet avionics systems. Everyone who touched one of those airplanes was required to fill out a checklist and sign it. If something went wrong, the powers-that-be had a written record of who did what and when. After a crash occurred (thankfully,… Continue Reading Simple tools that can help avoid problems

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Carol owned a thriving company. Her best friend was a bookkeeper and needed a job, so Carol hired her. The arrangement seemingly worked well for 15 years. The two friends remained as close as ever, with their families sharing children’s events and major holidays. Carol trusted her friend completely and gave her unrestricted access to… Continue Reading Take these steps to protect yourself from employee theft

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Focusing on ‘big rocks’ achieves goals

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How’s this for a reality check — we’ve already gone through nearly an entire quarter of 2012. You probably started January with some business goals in mind for the year. Have you made any progress in these first three months? If not, you need to focus on the big rocks. If you’ve never seen this… Continue Reading Focusing on ‘big rocks’ achieves goals

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The most rewarding part of owning a consulting firm has been helping business owners improve their companies and see tangible results. On the other hand, the hardest part has been meeting someone who had allowed problems to progress to the point that their business was in desperate trouble. In many cases, it was questionable whether… Continue Reading Don’t ignore your business’ danger signs — get help!

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You hear a lot about work/life/balance these days. In fact, a Google search on that combination of words yields more than 36,000,000 results. People are busy and none more so than business owners. Busy entrepreneurs have to balance running their companies with having quality family and personal time, taking care of their health, and simply… Continue Reading Life, work, family — How full are your tanks?

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There’s an old expression in business that “cash is king” and it’s so true. Cash is the lifeblood of any business because you can’t operate without it. In recent years, cash flow has consistently been listed as one of the top reasons why businesses fail, although that may be improving according to The Gallup Economy… Continue Reading Give yourself advantage by projecting weekly cash flow

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We had an interesting experience this past summer. Wanting to see if we could lower our home phone and Internet bills, we called around to get quotes. One of the giant companies offered a great deal if we “bundled” our phone and Internet service, so we decided to give them a try. The deal didn’t… Continue Reading Customer service should be businesses’ primary concern

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If you own a business you need sales, regardless of your industry or business model. Whether from new or repeat customers, sales bring in the cash that lets you stay in business. When sales aren’t doing so well, it’s easy to point at certain factors and say they’re to blame. Things like poor closing techniques… Continue Reading For consistent sales, use consistent business processes

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We’ve really enjoyed both of the recent Sherlock Holmes movies and Laddie has read The Adventures of Sherlock Holmes on his Kindle. The fictitious Holmes is a genius at solving mysteries, seemingly with ease. A famous quote attributed to him is “Elementary, my dear Watson,” but it turns out his character apparently never said that.… Continue Reading “Elementary, my dear Watson” — back to business basics

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