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Customer care giant Alorica buys PRC

One of Colorado Springs’ largest call center operators, Florida-based PRC, LLC, has become a subsidiary of Alorica Inc. The business sale transaction closed on July 30, 2010. That makes Alorica the country’s largest customer contact operator with almost 20,000 employees in 34 locations throughout the country. In Colorado Springs the company employs about 400 people.… Continue Reading Customer care giant Alorica buys PRC

On the call center front lines

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They’re not for everybody, but call center jobs fill an important role in today’s work force. That’s especially true in a city that has lost more than 12,000 manufacturing jobs since 2001, according to the Colorado Department of Labor and Employment. Those losses have been replaced, almost job for job, by inbound and outbound call… Continue Reading On the call center front lines

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MedData adding 25 jobs to Springs

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Emergency medicine billing and management services provider MedData is adding 25 jobs to its Colorado Springs office. The additions come as a result of the cancellation of an outsourced call center in India. The company’s inbound calls will now be routed to Colorado Springs and Brecksville, Ohio, which will also see 25 jobs added. CEO Doug… Continue Reading MedData adding 25 jobs to Springs

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