Health plans have the lowest customer service rating of more than 200 companies, according to a new research report published by Temkin Group. The group rates customers’ experiences at 206 large companies across 18 industries. It’s the second year of the study. The research is based on a survey of 10,000 U.S. consumers and includes [...] [...]
The National Retail Federation this week released its list of retailers with the best customer service rankings. Rankings are based on results of consumers who were surveyed Sept. 6-14. The top 10, in alphabetical order are: - Amazon.com - JCPenney - Kohl’s Department Stores - Lands’ End - L.L.Bean - Newegg - Nordstrom - Overstock.com [...] [...]
A Santa Barbara, Calif., based company is expanded its customer support services to Colorado Springs. Granada Corp., a customer support service company focuses on clients that serve the Hispanic market. The company is seeking bilingual claims customer service people for 20 positions and insurance telephone salespeople in the Springs. The employees will work from their [...] [...]
Everyone seems to be cutting back on the niceties of life these days. While cutting expenses to the bone can be good for business and has almost become a requirement, the trouble surfaces when expense cuts negatively impact the customer experience. Middle-market companies that strive for excellence in customer service set themselves apart from their [...] [...]
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