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Customer service is key to being ‘liked’ and growing

When Mark Zuckerberg sat in his dorm room and created Facebook he probably had no idea the pressure he would create for small businesses. These days, small business owners are constantly told if they are not on Facebook and other social media networking sites then their business will die. There’s a frenzy to get “likes”… Continue Reading Customer service is key to being ‘liked’ and growing

The Fourth Judicial District is launching a survey program to check on the customer service efforts of the Colorado Judicial Branch. Court employees will ask people leaving the El Paso County  Judicial Building at 270 S. Tejon to fill out a brief, anonymous survey asking about their experience as jurors, parties to a case or… Continue Reading Judicial branch surveying users about customer service issues

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Health plans have lowest customer service ratings

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Health plans have the lowest customer service rating of more than 200 companies, according to a new research report published by Temkin Group. The group rates customers’ experiences at 206 large companies across 18 industries. It’s the second year of the study. The research is based on a survey of 10,000 U.S. consumers and includes… Continue Reading Health plans have lowest customer service ratings

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Federation names top customer-service retailers

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The National Retail Federation this week released its list of  retailers with the best customer service rankings. Rankings are based on results of consumers who were surveyed  Sept. 6-14. The top 10, in alphabetical order are: – Amazon.com – JCPenney – Kohl’s Department Stores – Lands’ End – L.L.Bean – Newegg – Nordstrom – Overstock.com… Continue Reading Federation names top customer-service retailers

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California firm seeking local employees

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A Santa Barbara, Calif., based company is expanded its customer support services to Colorado Springs. Granada Corp., a customer support service company focuses on clients that serve the Hispanic market. The company is seeking bilingual claims customer service people for 20 positions and insurance telephone salespeople in the Springs. The employees will work from their… Continue Reading California firm seeking local employees

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Everyone seems to be cutting back on the niceties of life these days. While cutting expenses to the bone can be good for business and has almost become a requirement, the trouble surfaces when expense cuts negatively impact the customer experience. Middle-market companies that strive for excellence in customer service set themselves apart from their… Continue Reading The customer experience can help gain market share

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