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Help-desk experts field odd questions, keep their cool

The IT help-desk gurus field all kinds of highly technical computer questions. But, imagine fielding a call like, “We need you to fix the microwave in the lunchroom.” It’s the funnier side of being a help-desk expert. And, a request like, “I dropped my phone in the toilet. What should I do?” is not unusual… Continue Reading Help-desk experts field odd questions, keep their cool