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Help-desk experts field odd questions, keep their cool

The IT help-desk gurus field all kinds of highly technical computer questions. But, imagine fielding a call like, “We need you to fix the microwave in the lunchroom.” It’s the funnier side of being a help-desk expert. And, a request like, “I dropped my phone in the toilet. What should I do?” is not unusual [...]

Hickenlooper appoints IT executive

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Gov. John Hickenlooper has appointed someone to oversee the state’s IT infrastructure and to promote Colorado as a location for technology companies. Kristin Russell, previously vice president of global IT service operations at Oracle, will be the state’s Secretary of Technology and chief information officer. Responsibilities of the Cabinet-level position traditionally include ensuring IT security [...]

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