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Executives should adopt habits of the successful

Mention the word “habit” and people generally think of addictions or bad behaviors. Change the word to “disciplines” and negative imagines of drudgery and hard work generally come to mind. But anyone who has ever raised children knows the positive value in developing “constant inclinations to act in a particular way, acquired through repetition over… Continue Reading Executives should adopt habits of the successful

What makes nonprofit leadership so hard?

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Yesterday a conversation with the executive director of a nonprofit organization reminded me of many similar conversations over the years. “Nonprofit leadership is really, really hard. Why is that?” she pleaded. “I’m not sure if my board or staff really understand how much I struggle trying to run this organization. Was it meant to be… Continue Reading What makes nonprofit leadership so hard?

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What do you think is the chance that in the next 12 months customers will raise the bar and demand more from companies they do business with? And what is the chance that during this same period our employees will expect a raise after so many years of cuts and salary freezes? The result will… Continue Reading Competitive advantage begins with customer focus

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