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Where to take a stance in during tough times

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We live in tough times: volatile markets; European nations threatening bankruptcy and global financial meltdown; persistent gridlock in our own politics; an Occupy movement that has mobilized thousands way beyond Wall Street; extreme weather. And on top of that we have the challenges and crises of our own workplaces. Where can we stand in these… Continue Reading Where to take a stance in during tough times

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WELLS FARGO/COLORADO SPRINGS BUSINESS JOURNAL LEADERSHIP FORUM October 27, 2011 Antler’s Hotel Colorado Springs, Colorado Reported by: Connie S. Dyke, RPR, CRR APPEARANCES Moderator: BOB BEVERIDGE, Wells Fargo Bank Panelists: ETIENNE HARDRE, Principal, Next Exit Advisors LISANNE McNEW, Director, Placement and Internships, College of Business, University of Colorado — Colorado Springs JAN MARTIN, President Pro… Continue Reading Wells Fargo/CSBJ Leadership Forum: Young Professionals

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The Five Whys

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There is one enduring principle of business: problems will occur, things will break, and sh*t happens. When problems do appear, the temptation is to blame others or external events. But the root cause often lies closer to home. When trying to solve a problem, it helps to begin with the end in mind (the presenting… Continue Reading The Five Whys

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Is it possible to have truth in the workplace?

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It’s happened to all of us. We are told one thing by leadership, and then they do the opposite. One company had as its slogan that it valued its people, promised no layoffs, but 3 months later laid off 5 percent of the workforce. By the third layoff in 18 months, the workforce certainly did… Continue Reading Is it possible to have truth in the workplace?

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Highlight progress to motivate employees

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Here’s a quiz: Which of the following tools is most powerful for motivating employees? Recognition for good work Incentives Interpersonal support Clear goals Support for making progress in work If you are like 95 percent of managers who responded to a Harvard study, the answer will surprise you. Most managers believe that recognition for good… Continue Reading Highlight progress to motivate employees

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Sustainable change requires ownership

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Change initiatives fail at an alarming rate — as high as 80 percent. The cost of a failed change initiative can be staggering, from a loss of morale to a loss of a key customer due to poor quality. And we know that these initiatives fail in large part for two reasons: a lack of… Continue Reading Sustainable change requires ownership

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Successful negotiation skills

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We all negotiate — all of the time. We negotiate with our employees, with clients, with salespeople, with our children, with car dealers, and on and on. Most of what you read on negotiating skills makes it sound like you have to be a certain type of person to be a good negotiator. But the… Continue Reading Successful negotiation skills

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Small steps are big gains in momentum

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If you have tried to get a group of people to get moving in a new direction, you know that inertia often wins over action. The problem is compounded when one or more people resist what you’d like them to do. Fortunately, there are ways to overcome inertia. One trick is to get people to… Continue Reading Small steps are big gains in momentum

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Are you delegating? Or dumping?

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I just finished the design of a training program for the senior leaders of a multi-national company. As my partners and I collaborated with the client’s internal HR team, we had lots of good conversations about what this group of leaders did well and where they needed improvement. One thing that surprised me was that… Continue Reading Are you delegating? Or dumping?

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What do you think is the chance that in the next 12 months customers will raise the bar and demand more from companies they do business with? And what is the chance that during this same period our employees will expect a raise after so many years of cuts and salary freezes? The result will… Continue Reading Competitive advantage begins with customer focus

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