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We hear it everywhere. People do not seem to trust large institutions, their leaders, or often others at work. The distrust gap is very significant, and its costs are significant. If there is distrust, we can lose customers. Or if our executive team members don’t trust each other, they may be seriously misaligned on strategy.… Continue Reading How to address the distrust gap and stem business losses

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Balancing urgency, overdrive

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As a leader, you know that change is critical to your organization’s success. But resistance, confusion and inertia may be slowing your change efforts. To counteract inertia, leaders need to instill a sense of urgency. According to Harvard professor and change expert John Kotter, urgency is a sense of pressing importance. Kotter writes, “A real… Continue Reading Balancing urgency, overdrive

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Que sera, sera Whatever will be, will be The future’s not ours to see Que sera, sera — Doris Day, 1956 This is not a city that has ever taken Doris Day’s advice, so poignantly expressed in the saccharine little song that cluttered the airwaves half a century ago. We see ourselves as captains of… Continue Reading Too many leaders and meetings in Colorado Springs

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Step up and lead change

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Across our city, our region and our country, leaders are in crisis. They — we­ — struggle with practical fiscal and policy issues while wrestling with deep, values-based questions: Who and what do I represent? What do we need to do and how do we need to behave as an organization? How do we survive… Continue Reading Step up and lead change

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The leader inside all of us

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Jason sat there with the 360 feedback front of him, a bit in shock. There were multiple instruments, and multiple interpretations of the data. Some of it was great news, and some of it was news he would rather not hear. Was it true? Was it accurate? What to make of it all? At the… Continue Reading The leader inside all of us

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Delivering effective feedback

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As a leader, you know that you should be giving feedback. Yet, because feedback can be difficult to give and receive, chances are high that you delay and avoid feedback conversations. While you know that feedback is a vital ingredient for success at work, it is also complex and fraught with contradictions, such as: Your… Continue Reading Delivering effective feedback

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Hired gun or steward? You decide

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If you are a business, division, or team leader who does not personally own the business or organization in which you have a leadership role, congratulations. You are in the majority — executives hired to manage privately-held or publicly-traded companies, government or nonprofit organizations or divisions, on behalf of the owner(s) or community. You have… Continue Reading Hired gun or steward? You decide

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To motivate staff, discover their passions

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Employee motivation is a perennial hot topic for leaders at all levels. What if you had a way to identify what motivates each person on your team? What if your conversations with each employee could be tailored to emphasize what matters most to him or her? What if you could match each person’s tasks and… Continue Reading To motivate staff, discover their passions

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ROI to gain executive support

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Have you ever had a few short minutes to present a proposal to senior management about an initiative you and your team are passionate about, only to feel after the presentation that you didn’t communicate to the executives the importance of your proposal? As a team leader and director of a function or a team,… Continue Reading ROI to gain executive support

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Productive energy: Key to profits

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When the workforce of 800 in a plant of a large technology company was asked what percentage of their productive energy they were giving to this company, their answer was 25 percent. “Productive energy” is a way of measuring how much the workforce is giving to the employer in terms of their commitment to the… Continue Reading Productive energy: Key to profits

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