Corporate value statements — it seems as though every company has them these days, but far fewer know how to make their values operational or applicable to everyday situations. Values are the principles and boundaries that define corporate and personal behavior. Our values determine how we make decisions and how we relate to one another. [...]

We hear it everywhere. People do not seem to trust large institutions, their leaders, or often others at work. The distrust gap is very significant, and its costs are significant. If there is distrust, we can lose customers. Or if our executive team members don’t trust each other, they may be seriously misaligned on strategy. [...]

As a leader, you know that change is critical to your organization’s success. But resistance, confusion and inertia may be slowing your change efforts. To counteract inertia, leaders need to instill a sense of urgency. According to Harvard professor and change expert John Kotter, urgency is a sense of pressing importance. Kotter writes, “A real [...]