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The problem with overseas tech support

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It’s obvious that technology jobs have been outsourced to India and other developing nations. The U.S. technology community watched sadly as hundreds of thousands of technology projects, development hours and maintenance contracts moved to the other side of the world. But I’m not worried, even though many think I should be. Here’s why: I understand [...]

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How many techs does it take to make e-mail work?

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It seems like a simple enough request: Please make my email work every time I want it. But it’s easier said than done my friends. Unfortunately, email is a complicated and inefficient system that tends to break in a lot of places. Let me take a few minutes to show you why, and when to [...]

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Is location awareness software a boom or bust?

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It was just a few years ago that I was asked to be the “Social Media Czar” for an agency. As embarrassing as the title was, I accepted and got to work teaching the staff how to use it on behalf of clients. The staff was excited, management was rubbing their hands together in anticipation [...]

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Recently, Apple rolled out a big iPhone software upgrade that included an invitation to participate in iCloud, which I thought that was a pretty cool thing. Here it is, a special cloud just for all of my Apple devices, where photos move from my phone to my iPad automatically. So, of course, I said yes. [...]

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Wanted: replacement hero for Steve Jobs

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Yes, Steve Jobs is gone, and it felt sudden; I was completely unprepared. The news came to me on the 11 p.m. news, and I immediately logged onto Twitter to see what had happened. There it was, Jobs died – two hours ago. I sat quietly in the dark, illuminated only by my computer screens, [...]

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Does the loudest voice in the room (or on the Internet) still earn the most attention? With the election coming up and the candidates spouting rhetoric as loudly as they can, I started to wonder; with all of the technology for broadcasting thought and information today, have people organically devised a way to filter for [...]

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Business web sites and social media

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I’ve been fielding a lot of questions lately about the role of company Web sites amid the sea of social media venues. Most of the questions sound like this: “Can’t I just launch a blog and a Facebook page and skip building a company Web site?” I understand where these thoughts come from, because it [...]

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Did you get some nanotechnology on your pants?

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So yes, technology is getting smaller and more powerful every day, but most of us don’t know just how small we can go. Researchers have developed machines the size of just a few atoms that do incredibly powerful things like detect cancer tumors in the liver, and strengthen metal at the atomic level. My most [...]

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One of my favorite places to learn about technology is at the Flea Market. I find generations of typewriters, cameras, and hand-powered coffee mills displayed side by side on the tables, and I can instantly understand how they work just by looking at them. Then I think about the last technology purchase I made, and [...]

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Have you ever posted a Facebook status update only to instantly regret it? I’ve done it more than I care to admit, but was pleased to find that the Urban Dictionary has already addressed the sentiment. These statements are called “epiphanots.” Urban Dictionary defines epiphanot as: An idea that at first seems like an amazing [...]

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