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Book Review: “Uncommon Service: How to Win by Putting Customers at the Core of Your Business”

by Frances Frei and Anne Morriss c.2012, Harvard Business Review Press You’ve never had a worse shopping experience in your life. The store wasn’t even busy that day, but there was nobody on the sales floor. When you finally did spot a human being with a nametag, she was surly and the cashier snarled a… Continue Reading Book Review: “Uncommon Service: How to Win by Putting Customers at the Core of Your Business”